Voltko Technologies Pvt. Ltd. ("Voltko", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Services").
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect via the Services includes:
Personal Data
Personally identifiable information, such as your name, phone number, email address, and vehicle information, that you voluntarily give to us when you register with the Services.
Usage Data
Information our servers automatically collect when you access the Services, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Services.
Location Data
We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Services, to provide location-based services like finding charging stations near you.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you use the Voltko wallet or make payments through the Services. We store only very limited, if any, financial information that we collect.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:
- Create and manage your account.
- Process your payments and refunds.
- Help you locate charging stations and monitor your charging sessions.
- Email you regarding your account or order.
- Improve the efficiency and operation of the Services.
- Monitor and analyze usage and trends to improve your experience.
- Notify you of updates to the Services.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
- Business Partners: We may share your information with our business partners, such as charging station owners, to offer you certain products, services, or promotions.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Rights and Choices
You have rights regarding your personal information, including the right to access, correct, or delete your data. You may review or change the information in your account or terminate your account at any time by logging into your account settings and updating your account.
6. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Voltko Technologies Pvt. Ltd.
Kaji Dumra, Bihar, India
founder@voltko.com